HOTEL POLICY & TERMS – APSARA GROUP OF HOTELS

The Guest (s), visiting and/or staying at the hotel, automatically agree to the hotel policies, terms and conditions mentioned below upon check in. The same is also available at https://apsaragrouphotels.in/

TARIFF & KEY CARD
The tariff is for your room only. Please ensure that your bill reflects the correct tariff. Guests should obtain the key card from the reception only. Per Occupant, only 1 Key Card would be issued. Carry Key Card at all times during your stay. Upon Check Out, all key cards are to be handed back to the Front Desk. Incase key card is lost, key card amount shall be payable.

BILLING
Please insist on a bill If the booking is via hotel website https://apsaragrouphotels.in/ or directly on phone or walk in at front desk, and also ensure that a valid bill is printed and obtained. For OTA’s the bill may not be given, and the invoice will be given by the OTA. For extras, the Bill is to be taken. If no bill is provided for any paid extras, consider the entire stay as FREE. OTA = Online Travel Agents such as Make My Trip, Travel Guru / Yatra / Agoda / Booking.com / GoIbibo and so on etc

IDENTIFICATION (ID) & REGISTRATION POLICY
Valid government issued, photo identification is required at check-in for each occupant of the room bearing the address of the guest. The identity proof would include a valid driving license / voter identity card / adhaar card etc. PAN Card is not accepted. Valid passport is mandatory for all foreign national guests. Passport should have a valid visa. The Guest Registration Card, in complete detail has to be filled by Guest, failure to do so may result in dishonoring of the booking. Guest data such as Mobile Number, Email ID shall be used to contact guests for WIFI, Promotions, Billing and Others. By signing the Guest Registration Card, the guest automatically agrees to this.

NUMBER OF GUESTS IN ROOM / VISITORS POLICY
The maximum number of guests that are allowed within the room is 2 (Two). Visitors are not permitted into the room zones and/or rooms. If any visitor has come to meet room guest, the meeting should be done in the public areas such as coffee shop / restaurant etc. Guests bringing in “solicited/paid guests” or “anti social elements” are not permitted, and the hotel reserves the right for such guests to leave the hotel premises. Visitors shall not be permitted between 11:30 pm to 7 am, and if found occupying the room without information to the desk, then charges of Rs 3000 + Tax per unauthorized occupant shall be payable by the guest.

CHECK IN – CHECK OUT POLICY
Check In: 12 Noon & Check Out: 10 am. If the guest wishes to stay on upto 6 pm and the room is available, guest will be charged half the normal daily rate for the room. Beyond 6 pm check out, the full day tariff shall be levied. Late Check out is subject to availability only.

EARLY ARRIVAL POLICY
Early Check In can be requested while making your reservation or by contacting the Front Desk prior to your arrival. Early check-in is based on availability only and can't be guaranteed.

EARLY DEPARTURE POLICY
Upon Check In, guests will be asked to confirm the departure date. Changes to the departure date may be made without penalty if the rate plan permits and if done before the end of the arrival day. An early departure fee may be applied if departing after confirming the departure date. Please contact the hotel duty manager for additional information.