FREQUENTLY ASKED QUESTIONS

General

• Do you allow smoking on property? In the rooms?
  No, we do not allow smoking in guest room.
  
• Do you allow photography and videography?
  We do not allow photoshoots and filming. Hotel guests may take photos on their mobile phone.
  
• What languages are spoken by staff at the hotel?
  Our staff is multilingual.
  
• What is the best way to contact the hotel?
  Guests may reach us by phone at  212-790-8800 or by email at  [email protected]
  

Safety & Health

• What are your cleaning practices and amenities?
  Our property will continue to be sanitized using hospital-grade, EPA-approved agents and activated oxygen spray bottles. Our kitchen staff maintains rigorous cleaning processes and our management team has undergone ServSafe® certification, ensuring enhanced safety training and educational materials.
  
• Is proof of vaccination required?
  No, currently, proof of vaccination is not required. 
  
• Are face masks required?
  While most COVID-related mandates and restrictions have been lifted, we encourage our guests and employees to be mindful of everyone's safety and well-being.
  
• How do I get to the hotel?
  The hotel is accessible by car as well as public transportation.
  
• What is the closest airport?
  Pakyong airport is the the closest airport to the hotel, 32.8 kms
  
• How can I arrange transportation from the airport? How much will it cost?
  Please contact our Concierge for private vehicle reservations at [email protected].
  

Reservations

• Can I check-in early?
  Early check-in is based on availability at time of arrival.
  
• Can I get late check-out?
  Late check-outs may be requested based on availbility, late check-out fees apply.
  
• Can I store my luggage before check-in or after check-out?
  Yes, our bellman can store your luggage for you. 
• Is my ID/passport required at check-in?
  State ID/ Government ID or passport is required at check-in. Pan Card is not acceptable.
  
• What forms of payment are accepted to pay for my room?
  Cash accepted. Wire transfers must be received 21 days prior to arrival. 
  
• I have questions about my hotel bill. Whom do I contact?
  Please contact our accounting Department at [email protected]
  
• What is your cancellation policy?
  24hours prior to the day of arrival by 12noon without penalty of (1) night room and taxes for rooms, 
  72hours prior to the day of arrival by 12noon without penalty of (1) night room and taxes for suites and includes (1) night room and taxes deposit due at time of booking
  7-day cancellation prior to the day of arrival by 12noon without penalty of (1) night room and taxes on our Specialty suite and guaranteed connecting components as well as stays of 7 nights or more which are considered (Length of Stay) Bookings
  

Rooms

• Is there housekeeping service daily?
  Yes, there is.
  
• Do you have rooms with views?
  Yes, we do.
  
• Do you have rooms with a balcony or terrace?
  No, we do not.
• Is the bathroom private from the rest of the hotel room?
  Yes, it is.
  
• Is wifi available? How much is wifi?
  The hotel offers complimentary wi-fi for all guests.
  
• How can I request a rollaway bed or crib?
  Rollaway beds may be requested by contacting the Front Desk.
  

Amenities

• How much do you charge for high-speed/wifi internet access?
  Wi-fi is provided complimentary.
  
• Do you offer laundry or dry cleaning services?
  Yes, we do.
  

Pets

• Are pets allowed?
  No, we don’t allow pets
  

Dining

• Do you have restaurants?
  Yes, our restaurant serves breakfast, lunch, afternoon tea and dinner.
  
• Do you have in-room dining?
  Yes, limited hour in-room dining is available.
  
• Do you serve breakfast? What are the hours?
  Breakfast hours are 7AM-11AM.
  
• Restaurants and their hours
  Restaurant Hours of Service:
  Monday – Sunday  - 7AM-10 PM